Returns & Exchanges

At Perfume Parlour UK, we want you to be completely satisfied with your fragrance journey, which is why we offer a 14-day return period for unused and unopened products. If your scent isn't quite right, our dedicated team is here to ensure a smooth and transparent exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 14 days of delivery with your order number and the reason for the return to receive your unique authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging to ensure they are not damaged during transit, as we cannot accept returns for used or opened bottles.

• 3.
  Ship to Perfume Parlour

  Affix the provided return label or send the package via a tracked courier service to our UK warehouse address, keeping your postage receipt for reference.

• 4.
  Quality Check & Refund

  Once our quality control team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.